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Field Services Department Lead

UniLED has an exciting opportunity for an experienced Field Services Department Lead to oversee and scale up the Field Services department. This is to ensure consistent delivery, performance and safety of our field team members.

Who we are

UniLED specialise in the service and maintenance of digital signage networks. We provide a comprehensive and fully integrated service solution for our clients to fulfil their business needs. With a portfolio of over 1,000 screens, UniLED has established itself as the market leader of screen maintenance and content management in the UK.

Job description

Due to the continued growth at UniLED there is a need for a Field Services Department Lead.

As the Field Services Department Lead you will define the structure and performance of within field services. You will determine where there is a gap within the existing capability whilst filling the gap with the appropriate people, processes and systems.

Key responsibilities

  • Analyse field operations using prior experience to identify areas for efficiency and enhancement
  • Utilise analytical findings to continuously innovate and optimise UniLED’s field operational processes
  • Undertake day-to-day management of field operations team (including maintenance, projects, inventory and logistics)
  • Build strong and effective relationships with clients to deliver first class service and meet client service expectations
  • Ensure the safety and quality of work undertaken by all field operations team members at all time
  • Drive continuous performance improvement and ongoing development of all direct reports using coaching / leadership expertise
  • Regularly report progress to senior stakeholder group

Skills & experience

  • Have experience working at senior leadership level within Manufacturing, Logistics or a Processing related industry at Field Services Manager level
  • Experience contributing to shaping and executing a strategic plan that has delivered improved operational performance and customer excellence

  • Flexible and proactive approach to meet ever changing customer demands and a strategic and pragmatic approach to decision making
  • Able to work flexible hours and to travel as required to ensure business needs are met (mainly UK)
  • Strongly IT literate with across usual Microsoft Office packages

Package details

  • Competitive Salary
  • Company Pension Scheme
  • Company Laptop
  • 25 Days Annual Leave + Bank Holidays


5 Wellesley Court, Apsley Way, Staples Corner, London NW2 7HF

Please send your CV (no longer than 2 pages) and a cover email, which tells us a bit about yourself and your interests.


Equal opportunities

UniLED is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.